Privacy Policy

1.Scope of this Policy

This Privacy Policy applies to personal and related information collected by Tomango through:

1. the Tomango website
2. the Tomango customer app
3. customer support interactions
4. order placement, order fulfilment, and payment workflows
5. in-app chat and service communications
6. analytics, cookies, pixels, SDKs, and similar technologies used on our digital services

This Policy is primarily written for customer users of Tomango. It does not govern the independent privacy practices of restaurants, payment gateways, logistics vendors, external websites, or other third parties that may interact with you separately.

2.Information We Collect

We collect information in different ways depending on how you use Tomango.

A. Information you provide directly

When you create an account, place an order, contact support, or otherwise use Tomango, you may provide us with information such as:

1. full name
2. mobile phone number
3. email address
4. password, where email and password login is used
5. delivery address and saved addresses
6. postal code
7. profile photo
8. date of birth
9. gender
10. preferences and account settings
11. details relating to the recipient of an order, where you place an order for another person
12. ratings you submit about restaurants, orders, or delivery experiences
13. messages or information shared through customer support or in-app chat
14. information you provide when participating in surveys, contests, feedback forms, or promotions
15. other information you choose to provide through your profile or while using the platform

If you choose to sign in through Google or Apple, we may receive certain profile and authentication information made available by those services, such as your name, email address, and profile details.

If you place an order for someone else, you confirm that you are authorized to share the relevant delivery details with us.

B. Transaction and order information

When you browse, order, pay, cancel, or request a refund through Tomango, we may collect and store information including:

1. order history
2. restaurant selections
3. items ordered
4. special instructions
5. billing and invoice-related details
6. delivery addresses
7. payment status
8. refunds, cancellations, and support records
9. saved payment preferences or tokens provided through payment partners
10. chat or support interactions related to an order

Tomango does not intend to store full card details directly. Sensitive payment information is processed through third-party payment gateways and processors.

C. Information collected automatically

When you use Tomango, we may automatically collect certain technical and usage information, such as:

1. device type
2. operating system and version
3. browser type
4. IP address
5. app version
6. language and timezone settings
7. crash logs and diagnostic information
8. pages or screens viewed
9. session duration and app usage activity
10. referral URLs and traffic data
11. cookie identifiers, advertising identifiers, and similar technical identifiers
12. approximate or precise location data, where permitted by your device settings

D. Location information

Tomango may collect your location while you are actively using the app, particularly to help you browse nearby restaurants, determine serviceability, improve address selection, and provide a smoother order experience. Tomango does not intend to collect background location through the customer app unless that changes in the future and is separately disclosed.

E. Information from cookies, pixels, SDKs, and analytics tools

Our website and app may use cookies, pixels, tags, SDKs, and similar technologies to understand user activity, improve performance, measure usage, support advertising, and maintain account functionality.

F. Information from third parties

We may receive limited information about you from third parties, including:

1. login providers such as Google and Apple
2. payment processors and payment gateways
3. analytics and advertising partners
4. anti-fraud and security service providers
5. service providers that help us operate communications, hosting, support, and diagnostics

3.How We Use Your Information

Tomango uses the information it collects for business and operational purposes such as:

1. creating and managing your account
2. verifying your identity and login credentials
3. allowing you to browse restaurants and place orders
4. processing, confirming, fulfilling, and supporting orders
5. sending OTPs, order confirmations, service notifications, and account-related communications
6. enabling chats and communication flows relevant to your order or support request
7. personalizing the product experience, including saved preferences and relevant recommendations
8. enabling payments, refunds, dispute handling, and transaction support
9. improving app and website functionality, speed, reliability, and user experience
10. debugging technical issues and monitoring crashes or service quality
11. detecting, preventing, and investigating fraud, abuse, suspicious activity, and policy violations
12. ensuring safety and operational integrity across the platform
13. complying with legal, regulatory, tax, accounting, and law enforcement obligations
14. enforcing our Terms, policies, and contractual rights
15. measuring platform performance and consumer behavior through analytics
16. running advertising, retargeting, and attribution activities where permitted
17. storing records relevant to audits, complaints, disputes, and risk management

4.AI and Automated Processing

Tomango may use artificial intelligence and related automated tools to support platform operations and improve the user experience. This may include use cases such as:

1. improving recommendations and search relevance
2. assisting customer support workflows
3. identifying suspicious activity, fraud patterns, or abuse
4. improving platform efficiency, safety, and quality

Where appropriate, Tomango may use human review alongside automated systems. Our use of AI does not change the commitments described in this Privacy Policy.

5.How We Share Information

Tomango shares information only as reasonably necessary for the operation of the platform, the fulfilment of your order, legal compliance, or other legitimate business needs.

A. With restaurants

When you place an order, Tomango may share relevant information with the restaurant fulfilling that order, including your:

1. name
2. delivery address
3. order details
4. special instructions relevant to preparation or fulfilment

Restaurants may use this information for their own order fulfilment and customer service purposes. Their handling of your information is governed by their own policies and practices, not this Privacy Policy.

B. With delivery partners

To deliver your order, Tomango may share relevant information with delivery partners, including your:

1. name
2. delivery address
3. order details
4. relevant delivery instructions

C. With service providers and vendors

We may share information with third-party service providers who help us operate Tomango, such as providers that support:

1. cloud hosting and infrastructure
2. payment processing
3. authentication and login
4. analytics and diagnostics
5. crash reporting
6. customer communication
7. messaging and notifications
8. advertising and measurement
9. security, fraud detection, and operational support

These providers may process information on our behalf subject to contractual or operational safeguards.

D. With analytics and advertising partners

Tomango may share limited technical and usage information with analytics and advertising partners, including through tools such as Google Analytics and Meta Pixel, to understand performance, measure campaigns, and support relevant advertising and retargeting activities.

E. For legal, safety, and compliance purposes

We may disclose information where we believe it is reasonably necessary to:

1. comply with applicable law, regulation, legal process, or lawful government request
2. enforce our Terms, policies, or other agreements
3. investigate fraud, abuse, security incidents, or illegal activity
4. protect the rights, property, safety, and security of Tomango, our users, restaurants, delivery partners, or others

F. In connection with business changes

If Tomango undergoes a merger, restructuring, financing, asset sale, or similar transaction, information may be disclosed or transferred as part of that process, subject to applicable confidentiality and legal requirements.

G. With your consent or at your direction

We may also share information where you ask us to do so or where you separately consent.

6.Cookies, Pixels, SDKs, and Similar Technologies

Tomango uses cookies and similar technologies on its website and app for purposes such as:

1. keeping you signed in
2. remembering preferences and settings
3. understanding how users interact with our platform
4. improving performance and reliability
5. measuring advertising and campaign effectiveness
6. supporting analytics, attribution, and retargeting

Tomango currently uses or may use tools such as:

1. Google Analytics
2. Meta Pixel
3. Crashlytics
4. other similar tools or SDKs that support functionality, measurement, diagnostics, or security

You can control cookies through your browser settings, and you may also manage certain app-level permissions and advertising settings through your device or platform settings. Please note that disabling certain cookies or technical tools may affect how parts of Tomango function.

7.App Permissions

Depending on the features you use, Tomango may request access to certain device permissions.

A. Location

We may request location access while the app is in use to help you discover nearby restaurants, improve address selection, and support smooth ordering.

B. Photo gallery

We may request access to your photo gallery where needed for features such as uploading a profile image or other user-submitted content enabled by the platform.

C. Notifications

We may request permission to send push notifications for order updates, security alerts, support responses, and other app-related messages. Where enabled, we may also use notifications for marketing communications.

You can manage these permissions through your device settings.

8.Communications and In-App Chat

Tomango may communicate with you through:

1. SMS
2. email
3. push notifications
4. WhatsApp
5. phone calls
6. in-app messages or chat

These communications may be used for OTP verification, order updates, support, service announcements, policy updates, safety notices, and, where enabled, marketing communications.

If you use in-app chat with Tomango support or within order-related communication flows, those messages may be stored, reviewed, and used for customer support, service quality, dispute resolution, fraud prevention, safety, and training purposes.

9.Ratings and User Content

Tomango may collect and display ratings submitted by users about restaurants, delivery experiences, or related services. We may also use such ratings for quality control, customer support, and platform improvement.

Please provide only information that is relevant and appropriate. Do not include sensitive personal information in public or semi-public content areas.

10.Data Retention

Tomango retains information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

1. provide and improve the service
2. maintain account history and transaction records
3. comply with tax, accounting, legal, and regulatory obligations
4. detect and prevent fraud or abuse
5. resolve complaints, disputes, chargebacks, and investigations
6. enforce our agreements and protect our business interests

If you request deletion of your account, we may delete or de-identify information where appropriate, but we may still retain certain records where necessary for legal compliance, financial reporting, fraud prevention, risk management, dispute resolution, or backup and recovery processes.

11.Data Storage and Processing

Tomango currently intends to store and process data in India. We may use third-party cloud infrastructure, hosting providers, and technical service providers located in India to operate the platform.

Even where Tomango uses third-party infrastructure, we expect those providers to process data in line with applicable contractual and operational requirements.

12.Data Security

Tomango uses reasonable technical, organizational, and administrative safeguards designed to protect your information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, authentication controls, secure transmission practices, vendor management, monitoring, and other standard security measures appropriate to the nature of the platform.

Payment information is intended to be handled through third-party payment gateways and processors rather than being fully stored by Tomango.

No method of transmission over the internet or method of storage is completely secure. As a result, while we take security seriously, we cannot guarantee absolute security.

13.Your Choices and Rights

Subject to applicable law, you may have the ability to:

1. correct or update certain account information
2. request deletion of your account
3. withdraw from marketing communications
4. manage app permissions such as location, gallery access, and notifications
5. manage certain communication preferences through app settings

Marketing preferences may also be managed through your consumer app settings, and you may use available unsubscribe or opt-out options where offered.

Please note that even if you opt out of marketing messages, we may still send you important service, transactional, legal, or security-related communications.

To make a privacy-related request, you can contact us at support@tomango.in.

14.Children and Age-Related Use

Tomango may be accessed by users of different ages. If you are under 18, you should use Tomango with the involvement, supervision, and consent of a parent or legal guardian where required by applicable law.

If you provide information about another person, including a minor, you confirm that you are authorized to do so for the relevant order or service purpose.

If we become aware that information was provided in a manner that is not permitted under applicable law or without appropriate authorization, we may take steps to delete or restrict that information.

15.Third-Party Services and Links

Tomango may contain links to third-party websites, maps, login tools, payment services, restaurant pages, or other external services. Tomango is not responsible for the content, security, or privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party service you interact with.

16.Changes to this Privacy Policy

Tomango may update this Privacy Policy from time to time to reflect changes in our services, product features, technologies, legal obligations, or business practices.

If we make material changes, we may update the date at the top of this Policy and, where appropriate, provide additional notice through the app, website, or other suitable channels. Your continued use of Tomango after an update becomes effective will be treated as acknowledgment of the revised Policy, subject to applicable law.

17.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Tomango handles information, you can contact us at: